Groups.io: Contactar con el servicio de asistencia

Ponte en contacto con el servicio de asistencia de Groups.io

Cuéntanos qué te pasa y te responderemos por correo electrónico. Los campos marcados con un * son obligatorios.

Tu dirección de correo electrónico *

Utiliza la dirección de correo en la que recibes los mensajes de Groups.io para que podamos localizar tu cuenta.

¿En qué necesitas ayuda? *

Most delivery problems come down to a bouncing address or a subscription set to no email:

Dealing with bouncing accounts
Email delivery settings
How Groups.io handles bounces

Group owners can see invoices, payment methods, and plan changes on the group's Admin, Billing page:

Groups.io billing
Upgrading or downgrading groups
Reviewing your donation and payment history

You can make most account changes yourself:

Setting up or disabling two-factor authentication
Changing your email address
Setting, changing, or deleting your password

Messages and members inside a group are managed by that group's owners, who can remove content and ban members. Contact them first for anything posted in their group.

If you were removed for reported spam
Banning or unbanning members

If something is behaving unexpectedly, the fastest fix starts with seeing the same page you're seeing:

Report it on the Beta group with the #bug hashtag

Groups.io currently blocks web access from some regions for legal reasons. Your address is recorded with this request, so we can check what it resolves to:

Why access from Mississippi is currently blocked

The manuals and FAQs cover most questions:

Member FAQ
Owner FAQ
Browse the help center

Invoice number, if you have one

How did you pay?

Example sender addresses or message links

Link to the page, topic, or message where this happens

Where are you actually located?

Nombre o dirección del grupo

Eres miembro de este grupo, no propietario. Las preguntas sobre los miembros, las normas o los mensajes del grupo las gestionan los propios propietarios del grupo, y ellos pueden responderte más rápido que nosotros. Enviar un correo electrónico a los administradores del grupo. Si se trata de un problema relacionado con la propia plataforma Groups.io, sigue leyendo a continuación.

Tema *

¿Qué está pasando? *